At Hyrgracee, customer satisfaction is our top priority. We strive to deliver high-quality hair fiber products that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return and refund policy. Please review the details below.

📅 Return Window

  • You may request a return or refund within 7 days of receiving your order.
  • Requests made after 7 days will not be eligible for return or refund.

✅ Eligibility Criteria for Returns

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original packaging.
  • Be in the same condition as received, with no signs of wear, damage, or tampering.
  • Include all original tags, invoices, and accessories (if any).

⚠️ Note: Due to hygiene and safety concerns, used or opened hair fiber products cannot be returned unless they are damaged or incorrect.

❌ Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Products damaged due to misuse or improper handling
  • Items purchased on clearance or promotional sale (unless damaged or defective)

📦 How to Request a Return

  1. Contact Us within 7 days of receiving your order at:

📧 Email: Info@hyrgracee.com
📞 Phone: 88023 35137

  1. Provide the following details:
    • Order ID
    • Reason for return
    • Photo of the product (if damaged or incorrect)
  2. Once your request is approved, we’ll guide you through the return process.

💸 Refund Process

  • Once we receive and inspect the returned product, we will notify you of the refund status.
  • If approved, your refund will be processed and credited within 5–7 business days to your original payment method.
  • Refunds may take additional time to reflect depending on your bank or payment provider.

🔄 Replacements

If you receive a damaged, defective, or wrong item, we’ll replace it at no extra cost. Please report the issue within 48 hours of delivery with supporting photos. the product will be delivered into the respective address in 5 to 7 days.

🚫 Order Cancellations

  • Orders can only be cancelled before they are shipped.
  • Once shipped, the return process must be followed.

📍 Return Shipping

  • If the return is due to our error (e.g., wrong or damaged product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping charges.

📞 Need Help?

For any questions or assistance, feel free to reach out:

📧 Email: Info@hyrgracee.com
📞 Phone: 88023 35137
🌐 Website: www.hyrgracee.com

Thank you for shopping with Hyrgracee. We value your trust and are here to make your experience smooth and satisfying.